Pagerline
New Follow-the-sun escalations

Run every incident from one calm queue

Pagerline folds noisy alerts into one incident, pages the engineer who owns it and keeps your status page honest — so nights stay quiet and outages stay short.

  • SOC 2 TYPE II
  • 99.99% PAGE DELIVERY
  • FREE FOR 5 RESPONDERS
Open incidents 7
PGL-4127checkout-api 5xx above 3% · eu-westRnow
PGL-4126order-events consumer lag 94sJC6m
PGL-4125Login p95 up 40% after auth@7.2.0S18m
PGL-4124Search reindex stalled on shard 12A41m
PGL-4123CDN certificate renewed, errors clearedC1h
PGL-4122Warehouse sync late for EU storesM2h
PGL-4121iOS crash rate back under 0.2%J3h
Escalation · PGL-4127Paging

Rosa M. is on call for Payments

Push, SMS and voice sent · secondary in 00:03:42

1SEV-1Paymentseu-west

A night on call,
minute by minute

This is what a 2:42am outage looks like on Pagerline. One person woken, one room, one status page — and back to sleep before 3:15.

Read the full timeline
02:4002:5003:0003:1003:20
Signals
checkout-api errors hit 4.1%
Deploy checkout@9.4.1 flagged as likely cause
Error rate back to 0.02%
People
Rosa M. acknowledged in 48s
Jon K. rolled back to 9.4.0
Rosa resolved PGL-4127
Customers
Status page: Investigating
Status page: Monitoring
03:12 · back to sleep
48 s

to acknowledge, from first alert

1 person

woken — secondary never paged

29 min

from alert to resolved

3 updates

posted, drafted from the timeline

2.0 RESPOND

One room for
the whole incident

  1. 2.1

    See what changed

    Error rates, latency and saturation per service, with every deploy and feature flag drawn on the same line.

  2. 2.2

    Fold the noise

    Duplicates and symptoms fold into one incident.

  3. 2.3

    Assign the roles

    Commander, comms and scribe in one click.

  4. 2.4

    Close the loop

    Retros drafted from the timeline.

checkout-api · 5xx per minute

2 now · peak 412 at 02:46

5xxDeploy 9.4.1Rollback
Linked to PGL-4127 3
DEP-8812checkout@9.4.1 → productionJ02:39
ALT-3039111 alerts folded · checkout-apiP02:42
DEP-8813Rollback to checkout@9.4.0J02:57

Rotations people
don't dread

Build fair schedules in minutes, swap a shift from your phone and let escalations hand off between time zones on their own. Nobody covers a night they didn't agree to.

Explore on-call
This week · Payments, Platform, Mobile4 rotations
MON 13TUE 14WED 15THU 16FRI 17SAT 18SUN 19Payments · primaryPayments · secondaryPlatform · primaryMobile · primary
RRosa Meyer
SSam
JJon Kader
AAiko Tan
MMarco Ruiz
DDana Wolfe · whole week
LLea Park
CChidi Obi
TTomás Gil

Escalation · Payments EP-12

  1. 1
    Page primary on-callPush, then SMS after 60s
    0 MIN
  2. 2
    Page secondary on-callIf nobody acknowledges
    +5 MIN
  3. 3
    Call the engineering managerVoice call, repeats twice
    +15 MIN
39 of 41pages answered at level 1
1m 12smedian time to acknowledge

EU hand07:00–19:00 CET · Berlin

US hand19:00–07:00 CET · Austin

BRIGHTLINE61%

fewer night-time pages after alert grouping

KESTREL48 s

median time to acknowledge a SEV-1

FIELDNOTE23 min

median time to resolve, down from 71

“Our on-call stopped being a punishment.” Pagerline turned forty pages a week into six, and every one of them mattered.
IInes DuarteHead of SRE, Brightline
BrightlineKestrelfieldnoteNorthwindTesseraMercata

Customers hear it
from you first

Every incident can update a public or private status page. Pagerline drafts each update from the timeline; a person reads it, edits a word and posts.

See status pages
status.northwind.shopSubscribe
Slow card payments in EuropeMONITORING
Checkout99.91% uptime
Storefront100% uptime
Payments API99.98% uptime
Order webhooks99.95% uptime
60 DAYS AGOTODAY
Update · PGL-4127Draft

Monitoring

We rolled back a change that slowed card payments in Europe. Payments are fast again and we're watching closely. Next update by 03:30 CET.

CheckoutEU Drafted by Copilot
1,240 subscribers · email, SMS, chat
Post updateEdit
AudiencePrivate page
Support team in #cs-escalations
Account managers for 38 enterprise customers
Past incidents · 30 days3
Slow card payments in EuropeOCT 08 · 29 MIN
Delayed order webhooksSEP 30 · 12 MIN
Payments API errors in US-EastSEP 17 · 41 MIN

Before you
switch pagers

Moving on-call is a big decision. These are the questions teams ask us most.

Talk to an engineer
Can we import our current schedules?

Yes. One command imports rotations, overrides and escalation policies, and runs both pagers side by side for a week so nothing is missed.

How do pages reach us?

Push, SMS, voice and chat, retried across three carriers. Delivery is tracked per page, and we publish our page-delivery rate every month.

Does Copilot act on production by itself?

No. It gathers context and drafts updates. Any action — a rollback, a restart — waits for a person to approve it, and every step is in the audit log.

Where is our data stored?

In the EU or the US, chosen per workspace. Business plans can bring their own encryption keys.

Is there a free plan?

Up to five responders, two rotations and one status page, free for as long as you like.

Your next outage is already on its way. Meet it with one calm queue and a pager that wakes only the right person.

Free for up to 5 responders. No card needed.

  • Switch in an afternoon. Import schedules and policies in one go.
  • Run side by side. Keep your old pager live for a week.
  • People stay in charge. Copilot asks before it acts.