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AI automation for online shops

AI that runs the busywork behind your online shop

Order questions, returns and restocks handled in the tools you already use. Live in four weeks.

Book a free store audit See a day with Cartwise
Works with your stack

Plugs into the shop you already run

No new platform. The AI works inside your storefront, helpdesk, courier and warehouse.

  • Storefront
  • Payments
  • Helpdesk
  • Email & SMS
Cartwise layerListening · 3 events
  • order.createdScore risk, check address
    0.8 s
  • ticket.newPull tracking, draft reply
    4 s
  • stock.lowDraft a purchase order
    daily
Read-only until you approve
  • Couriers
  • Warehouse
  • Reviews
  • Sheets & reports
What we automate

The busywork we take off your plate

Most shops start with support, then add stock work.

Answer “where’s my order?” in minutes

Live tracking, a reply in your voice; refunds wait for your team.

A shop owner checks an order on her phone beside a stack of packed parcels

Reorder before you run out

Supplier lead times built in, so you are warned weeks ahead.

24 hours, on shift

A Tuesday in your shop, with Cartwise on

Your team sleeps; the AI leaves a short list for the morning.

2,318 orders · 641 tickets
OrdersTickets

  1. Stock check

    Three purchase orders drafted overnight.

    3 POs ready

  2. Ticket rush

    212 tickets, 168 answered automatically.

    79% auto-solved

  3. Risky order held

    New card, rush shipping, mismatched address.

    £1,240 protected

  4. Carts followed up

    318 personal follow-ups sent.

    £2,140 recovered
Results so far

Numbers from 70+ online shops

Counted by the automations, reported monthly.

2.4Mtickets answered without a person
£6.8Mrecovered from carts and returns
4 wksto the first live automation
94%renew after their first peak
Return Exchange Credit Refund 2 min
Exchanges firstSale kept
Running at
Fernway Larkspur Home Saltmere Brindle & Co Oatfield Tidemark Cycles
Savings estimate

What would Cartwise give your shop back?

Averages from 70+ live clients.

50050,000
430
£20£250
Your estimate
per month£14,000

Pays back in 4 weeks.

Support£1,800
Carts recovered£9,500
Exchanges£2,700
Get exact numbers
Case study

Fernway cut support costs by 61%

Outdoor gear, 38 staff, 90 days in.

Fernway's store lead holding a tablet in the shop, rails of clothing behind her
Fernway OutdoorOutdoor gear · 4 markets−61%
Fernway Outdoor, before and after Cartwise
MeasureBeforeAfter 90 days
First reply9h 40m2 min−99%
Tickets a person handles640 a day131 a day−80%
Carts recovered4.1%11.8%+£38k/mo

“Two fewer temps and the calmest inbox we’ve ever had.”

FAQ

Questions shop owners ask first

Not here? Ask; an engineer replies within a day.

Free 30-minute store audit

Bring your numbers, leave with a fixed price.

Book my audit
What happens when the AI isn’t sure?

It hands the ticket to your team with a draft and the facts.

Is our customer data safe?

It stays in your accounts; providers never train on it; GDPR agreement signed first.

How long, and what does it cost?

Live in four weeks; a first build is a fixed £9k–£16k.

Which tools does it work with?

Shopify, Gorgias, Zendesk and your help centre, out of the box.

Can we switch it off?

Any time, per channel, in one click. Your team takes over instantly.

Get your evenings back before peak season

A free 30-minute audit. Bring your numbers; leave with a fixed price.

Book a free store audit